Frequently Asked Questions
Everything you need to know about your Moon Nude experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
At Moon Nude, we prioritize ethical manufacturing and high-quality fabrics designed for longevity, reducing the environmental impact of fast fashion.